[Wholesale Terms and Conditions of Shipping ]
Terms: Prepaid via money order, wire transfer,
credit/debit card or check. A payment guarantee must be completed and
returned to us before we ship the merchandise on your behalf. Wholesale
Terms and Conditions
Minimums: Opening order: $100; thereafter case quantity minimums.
Free Shipping: Free shipping applies on orders: $700
and up. Free shipping is not eligible on Loose salt in bulk (bulk per
pound), Salt Bricks, Tiles and Salt Blocks.
Surcharge: Orders that do not adhere to WBM terms
& conditions and/or shipping procedures (in case of less than a case
pack quantity) will incur a $20.00 per order processing surcharge.
Orders Shipped: FOB Newark, New Jersey or Long Beach, California USA
Shipping Damage: WBM will cover items damaged by the
shipping carrier unless the carrier is the US Postal Service or if the
item(s) are shipped using your shipping account/carrier. The procedures
to replace a damaged shipment are as follows:
• For items shipped via "non-freight" service such as FedEx, UPS, DHL, etc...
1. The shipment recipient must call the appropriate
shipping carrier as indicated on the shipping label; FedEx at
1-800-GoFedEx or UPS at 1-800-PickUPS, DHL at 1-800-Call-DHL. The
recipient must give the shipping carrier the tracking number(s) on the
shipping label and request a pick-up stating that the item(s) was
damaged during shipping. This first step must be completed within 5
business days of the shipment's delivery.
2. After FedEx or UPS, DHL picks up the damaged
shipment, notify WBM of the situation via email at
. Include the WBM invoice/receipt number and
your purchase order number as well as a description of the damage.
3. WBM will replace the shipment at no additional cost
to the buyer after WBM has verified that the shipment's item(s) was in
fact damaged during shipment. This process may take 2 to 3 weeks.
• For items shipped via freight service such as FedEx Freight, Freight Quote, etc...
1. The shipment's recipient must receive the shipment in person and must inspect the shipment when delivered.
2. The recipient must notify the freight delivery
driver of the shipping damage, request damage documentation and refuse
the damaged shipment.
3. WBM will replace the item at no additional cost to
the vendor after WBM has verified that the item was in fact damaged
during shipment. This process may take 2 to 3 weeks or more.
WBM will not cover a shipping damage return and/or replacement in which the buyer fails to follow the proper procedure.
Warranties: WBM LLC. warrants its products to be free
of defects in material and workmanship for 30 days from the shipment
date unless otherwise noted. WBM LLC. will replace any item returned to
us within the parameters of this policy and found to be defective. All
returned warranty-issue merchandise must be properly packed for a safe
return shipment and in original purchase condition with the original
packaging, the original receipt/invoice/packing slip and an explanation
of the item's problem. WBM LLC. will not refund, credit or cover
shipping expenses for warranty item returns or warranty item
replacements under any circumstances. WBM LLC. is not liable for misuse
of its products. This warranty does not cover damage due to abuse,
neglect, alteration, failure to follow instructions, shipping damage or
damaged packaging. WBM LLC. EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES
NOT STATED HEREIN AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Returns: WBM accepts returns only within 30 days after
shipment. Return shipments must display the return authorization (RA)
number clearly on the shipping carton next to the shipping label.
Returns without a properly displayed RA# will be rejected. The buyer is
responsible for return shipping expenses as well as all other shipping
expenses under all circumstances. All returned non-defective merchandise
must be in original purchase condition with the original packaging
intact and include the original receipt/invoice/packing slip to be
eligible for credit. All returns that are eligible for credit are
subject to a 20% restocking fee. WBM will issue credit upon approval of
returned merchandise. WBM will not issue credit for unpaid merchandise.
WBM will not issue credit for returned merchandise damaged in shipment.
WBM will not issue call tags for returns. WBM will issue credit only for
an eligible return.
Errors: Unless WBM is the cause of the error, WBM will
charge merchants for shipping. Shipping errors include shipment refusal
by you or your customer, incorrect address, address change and failed
delivery. Shipping error charges include return shipping costs, address
change/correction charges and any costs for reshipment. A $20 fee
applies for all label corrections or re-routing requests, whether
successful or not.
These terms and conditions are subject to change without notice.
The responsibility to remain familiar with these terms and conditions
is yours. Please check this page periodically for updates and changes.